Senior Staff Inbound Product Manager - Search
Core
Lead the development of advanced enterprise search and conversational AI capabilities (RAG, question-answering) to enhance user experience and support ServiceNow's growth.
Role type
Senior Manager of Product Management for Search AI
Builds
Enterprise search, retrieval-augmented generation (RAG), and conversational AI features for the ServiceNow Now Platform
Domain
Enterprise software, AI/ML, Search technology
Deliverable
product features
Required skills
Enterprise search product management, RAG product development, AI/ML fluency, technical product leadership, team management, data-driven strategy, customer-centric innovation
Preferred skills
Experience with search technologies (Elasticsearch, Coveo, Glean), context awareness, relevance ranking, cross-functional collaboration
Technologies
RAG, Elasticsearch, Coveo, Glean
Responsibilities
Define product strategy for search and AI, secure executive buy-in, guide engineering and ML partners, leverage user research, drive platform adoption, define performance metrics, mentor a team of 4+ Product Managers
Seniority
Senior Manager, hands-on leadership with team management
