Technical Support Advisor
Core
Provide technical support for heating products (boilers, heat pumps, solar thermal) to internal and external customers via phone, email, chat, and video.
Role type
Technical Support Advisor
Builds
Customer support interactions and accurate technical information flow
Domain
Home heating / HVAC
Deliverable
client delivery
Required skills
mechanical principles knowledge, problem-solving, analytical mindset, IT literacy (Excel, PowerPoint, Word), remote communication
Preferred skills
mechanical/electrical qualification, UK/Ireland heating industry knowledge, boiler operation knowledge
Responsibilities
Deliver pre & post sales technical support, achieve first-time resolution, record and monitor enquiries, liaise with internal departments for technical info, maintain best-in-class support
Seniority
Entry-level / Junior
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