In-Villa Dining (IVD) Order Taker
Core
Answering incoming calls to take accurate food and beverage orders for guests staying in villas at a luxury resort.
Role type
In-Villa Dining Order Taker
Builds
In-villa dining service delivery for resort guests
Domain
Luxury hospitality / Food and Beverage
Deliverable
client delivery
Required skills
Verbal and written English, Point-of-sale system proficiency, Menu knowledge including dietary restrictions, Food safety standards adherence, Multitasking, Time management
Preferred skills
Hospitality or customer service experience, Food safety certification
Technologies
Point-of-sale software
Responsibilities
Answering guest calls, Taking food and beverage orders, Providing menu details and ingredient information, Assisting with dietary requirements, Inputting orders into POS system, Coordinating with kitchen and service staff, Handling guest inquiries, Upselling items and promoting specials, Recording and billing orders accurately, Adhering to food safety and hygiene standards