Senior Manager, Strategic Projects
Core
Manage large-scale problem spaces to drive transformative value and enhance customer/partner experiences through strategic planning and cross-functional delivery.
Role type
Senior Manager, Strategic Projects
Builds
Strategic roadmaps, business cases, and multi-market project solutions
Domain
Superapp / Southeast Asia market / Customer Support Strategy
Deliverable
product features
Required skills
End-to-end program ownership, executive stakeholder influence, quantitative diagnosis of operational data, operational design and process management, data visualization and executive storytelling, cross-functional team leadership in multi-market Asian context
Preferred skills
Experience in strategy consulting or corporate strategy
Technologies
Power BI, Superset
Responsibilities
Own end-to-end strategy for major problem spaces including root cause analysis and roadmap design; Make and defend prioritization calls by building business cases; Lead multi-country, cross-functional delivery with Product, Engineering, Analytics, and Operations; Serve as trusted advisor to leadership with board-ready recommendations; Hold the line on user safety and quality for proposed changes
Seniority
Senior Manager, hands-on IC with strategic oversight