Senior Manager - Machine Learning Engneering
Core
Lead a team building scalable AI Search, Retrieval, Ranking, and RAG systems to power intelligent experiences on the ServiceNow platform.
Role type
Senior Manager, Machine Learning Engineering
Builds
Large-scale AI Search and retrieval systems, vector search pipelines, and GenAI experiences for enterprise users.
Domain
Enterprise SaaS, AI/ML, Information Retrieval
Deliverable
production ML models | product features
Required skills
Engineering management, Java/Python, large-scale distributed systems, Search technologies (Lucene/Elasticsearch/Solr/OpenSearch/Algolia/Coveo/Glean), RAG architectures, LLMs, embeddings, vector databases, information retrieval algorithms, cloud-native architectures, microservices, observability
Preferred skills
Enterprise search/Knowledge retrieval/GenAI products, personalization/recommendation systems, vector search technologies, leading geographically distributed teams, integrating AI into SaaS products
Responsibilities
Lead and grow a team of software and ML engineers, drive strategy and architecture for Search/Ranking/Relevance/RAG, partner with Product and Architects, build scalable retrieval pipelines, improve search quality metrics, establish architectural patterns for distributed systems, lead production deployment of ML models, drive operational excellence, mentor engineering leaders, evaluate emerging AI technologies, balance delivery with technical investments
Seniority
Senior, hands-on IC with management responsibilities
