Customer (Supplier) Support Associate - German
Core
Support the Supplier Support team in obtaining compliance declarations and information from non-responsive suppliers in client supply chains.
Role type
Customer (Supplier) Support Associate
Builds
Compliance data and supplier responses for client supply chains
Domain
Supply chain compliance and product intelligence
Deliverable
client delivery
Required skills
Multi-channel communication, supplier engagement, compliance data validation, time management, MS Office/Google Apps proficiency
Preferred skills
German language proficiency, peer mentoring, supplier education facilitation
Technologies
MS Office Suite, Google Applications
Responsibilities
Communicate with suppliers via email, chat, and conference calls to gather compliance information; Handle supplier inquiries to troubleshoot and navigate compliance requests; Validate quality assurance for compliance data provided by suppliers; Act as a peer mentor to Supplier Support Agents
Seniority
Junior, individual contributor
