Call Center Supervisor
Core
Overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.
Role type
Call Center Supervisor
Builds
Customer service operations for auto recycling yards
Domain
Automotive recycling / Customer support
Deliverable
Dashboards & analysis
Required skills
Coaching, mentoring, performance management, scheduling, quality assurance, bilingual communication (French/English)
Preferred skills
Call center systems knowledge
Responsibilities
Monitoring live or recorded calls, setting team performance goals, planning work schedules, preparing management reports, identifying process improvements
Seniority
Mid-level, hands-on management
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