(Janvier 2027) - Stage - Assistant(e) d'Expérience Client - H/F
Core
Assist the Customer Service & Omnichannel Project Manager in handling complex client requests, managing satisfaction surveys, and monitoring reviews across Google, Instagram, Trustpilot, and product reviews.
Role type
Customer Experience Assistant (Intern)
Builds
Customer service operations and experience improvements for Claudie Pierlot's fashion and leather goods.
Domain
Fashion retail / Customer service
Deliverable
Dashboards & analysis
Required skills
Complex request handling, satisfaction survey analysis, social media review management, quality monitoring, cross-functional collaboration, proactive issue escalation, weekly performance analysis, training support, reimbursement tracking
Preferred skills
Spanish or German language skills
Technologies
Customer service tools, social media platforms, Google reviews, Trustpilot
Responsibilities
Treat complex requests from the service provider, respond to client satisfaction surveys, monitor Google and social media reviews, manage second-hand inquiries, collaborate with production on quality returns, share customer feedback with e-commerce, escalate client issues, track service provider quality, assist with boutique requests, analyze weekly performance metrics, train service agents, participate in cross-functional projects, create benchmarks
Seniority
Intern (6 months starting January 2027)