Customer Service - ASM
Core
Bridge between the lab and customers, ensuring analytical results are collected correctly and reported clearly and on time.
Role type
Analytical Service Manager (ASM)
Builds
Clear analytical reports for customers
Domain
Life sciences, food/feed/water testing
Deliverable
dashboards & analysis
Required skills
Data extraction and validation, report generation, customer communication, regulatory reporting, sample tracking, critical thinking
Preferred skills
Scientific degree, knowledge of microbiological/biological/chemical analyses in animal feed
Technologies
Laboratory information systems
Responsibilities
Extract and validate analytical results from the system, convert data into clear customer reports, communicate with customers via email and phone, follow up on positive samples with required reporting, act as the primary contact for customer inquiries regarding sample names, results, or reporting