Duty Manager
Core
Oversee daily front office operations, manage guest arrivals/departures, handle incidents, and ensure staff compliance with hotel policies.
Role type
Front Office Duty Manager
Builds
Guest experiences and operational efficiency for Mondrian Singapore Duxton
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Incident reporting, reservation management, upselling, budget preparation, cash handling, staff supervision, VIP guest management, policy enforcement
Preferred skills
Authentic communication, energetic attitude, detail-oriented focus, adaptability
Technologies
Reservation systems, front desk software, purchase order systems
Responsibilities
Record and follow up on hotel incidents, manage daily arrivals and departures, liaise with Housekeeping and Engineering for room status, authorize daily paid outs and cash adjustments, supervise Front Desk Agents on procedures and audits, prepare departmental budgets and financial reports, greet VIP guests and regular cardholders.
Seniority
Mid-level operational lead