Director, Product Design, IT Service Management
Core
Lead the design vision and team to redefine IT Service Management (ITSM) for the AI era, shaping enterprise workflows across Incident, Problem, and Change Management.
Role type
Director, Product Design (Strategy & Leadership)
Builds
AI-infused ITSM experiences for organizations of all sizes
Domain
Enterprise IT Service Management + Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Design strategy, team leadership (20+ people), AI integration in workflows, human-centered design, systems thinking, cross-functional influence, design craft excellence, agile development
Preferred skills
Consumer-grade technical design, scaling design systems, omnichannel design, leading AI transformation
Technologies
AI-native design tools, conversational interfaces, voice interfaces
Responsibilities
Devise game-changing design strategy for the ITSM portfolio, set and elevate design craft standards across the team, foster a high-trust team culture, influence product strategy and roadmap decisions, lead large-scale design transformation across ITSM pillars, mentor design managers and individual contributors
Seniority
Director, strategic leadership & team building
