Director, Product Design, IT Service Management
Core
Lead a team of 8-10 designers to revolutionize workplace collaboration and productivity for large enterprises by delivering UX for IT Service Management tools.
Role type
Director, Product Design (Management)
Builds
IT Service Management platform features and experiences
Domain
Enterprise Software / IT Service Management
Deliverable
product features
Required skills
Team leadership, Design thinking, AI/ML integration, Mobile technology, User research, Task analysis, Storyboarding, Design systems, UI layout, Agile methodology
Preferred skills
AI workflow integration, Visual design, Experience design, Rapid prototyping, Complex problem solving
Technologies
Sketch, Photoshop, Axure, Keynote, Framer, Principle
Responsibilities
Lead and manage design team members, Oversee product portfolio and roadmaps, Conduct user needs assessment and task analysis, Develop high-level task flows and design documents, Oversee detailed mockups and prototypes, Ensure consistent experience across mobile and desktop platforms, Participate in design system maintenance
Seniority
Director, Management