Customer Service Representative- Customs Brokerage (Brokerage experience required)
Core
Execute customs entry workflows, transfer declaration data from commercial documents into the customs entry system, and track shipments for US Customs and Partner Government Agencies.
Role type
Customs Brokerage Customer Service Representative
Builds
US Customs declarations and shipment tracking data
Domain
Logistics / International Trade / US Customs
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
US Customs documentation knowledge, data entry, shipment tracking, regulatory compliance, exception management, email management, basic mathematics
Preferred skills
Chinese language proficiency, customer service experience, Excel/Word/Outlook proficiency
Responsibilities
Ensure smooth and timely customs process flow, execute daily workflow and department metrics, transfer declaration information into customs entry system, build and maintain relationships with customers and government organizations, track and trace shipments, manage emails for timely follow up, identify and manage exceptions
Seniority
Mid-level, hands-on IC
