Field Service Engineer
Core
Manage customer technical relations and provide on-site support for the da Vinci® Surgical System to ensure system reliability and uptime guarantees.
Role type
Senior Field Service Engineer (Medical Robotics)
Builds
Robotic surgical systems for hospitals and surgeons
Domain
Healthcare / Medical Robotics
Deliverable
physical/clinical work
Required skills
Troubleshooting complex electro-mechanical systems, Pre-site planning and installation coordination, Autonomous scheduling of service appointments, Technical training in Operating Room environments, Service contract renewal negotiation, Spare parts inventory management, Preventative maintenance scheduling, Data management in call escalation databases
Preferred skills
College degree in applied science or engineering, Experience in the medical device industry, Strong knowledge of Operating Room protocol, Proven track record of customer relationships with surgeons and hospital staff
Technologies
da Vinci® Surgical System
Responsibilities
Analyze customer requirements for effective system installation, Assess and repair Intuitive Surgical products, Provide technical support and training to junior engineers, Engage in service contract renewal discussions, Support sales training and marketing events by resolving potential issues
Seniority
Senior, hands-on IC