Chargé Relations Usagers H/F
Core
Manage user and municipal relationships for wastewater collection and hydro-cleaning services in the Hérault region, ensuring prioritization, planning, and traceability of service requests.
Role type
Customer relations officer (wastewater services)
Builds
Wastewater collection and hydro-cleaning operations for the Montpellier area
Domain
Environmental services / Water management
Deliverable
client delivery
Required skills
telephone communication, written communication, customer needs identification, appointment scheduling, data analysis, report generation, tool configuration
Preferred skills
LINEO, MOVEO, NOMAD, RE3M, Google tools, mapping software
Responsibilities
Receive and process urgent user calls and emails, generate intervention orders for field agents, plan and adapt schedules, analyze performance data to propose improvements, write emails and handle written complaints, alert hierarchy to procedural issues
Seniority
Mid-level, 2-3 years experience