Complaint Management Specialist
Core
Manage claims and failure cost reimbursements for purchasing parts and localization projects, while aligning new projects with cross-functional teams and IPN collaboration.
Role type
Quality Management Specialist (Claims & Supplier Quality)
Builds
Quality management systems and supplier quality improvements
Domain
Automotive manufacturing / Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Claims management, failure cost reimbursement, supplier auditing, supplier development, lean management, QM-systems, measurement technique planning, incoming inspection, concession management, technical statistical control, FMEA, LPC activities, cross-functional collaboration
Preferred skills
Expertise in quality methods and tools, experience across different material fields, leadership capabilities
Technologies
QM-systems, FMEA, LPC, statistical control tools
Responsibilities
Manage claims and failure cost reimbursements for purchasing parts and localization projects; Plan measurement techniques for initial samples and incoming inspections; Audit suppliers and drive quality improvements using lean management; Create and maintain QM-system documentation; Collaborate with production on quality improvement opportunities
Seniority
Mid-level, hands-on specialist