Inside Sales Specialist (Spare Parts)
Core
Inside sales specialist handling spare parts quotes, order generation, and customer service for industrial equipment.
Role type
Inside Sales Specialist (Spare Parts)
Builds
Spare parts and equipment accessories for industrial customers
Domain
Industrial manufacturing (milling, mixing, dispersing, classifying equipment)
Deliverable
product features
Required skills
spare parts identification, quotation preparation, order processing in SAP, credit and warranty documentation, customs paperwork, problem solving, CRM case management
Preferred skills
technical background, customer-facing experience
Technologies
SAP, CRM
Responsibilities
Generate and monitor cases in CRM system related to customer requests, Prepare and process verbal and written quotations for spare parts, Assist customers with identification of parts, Solve problems involving over shipments, late shipments, and accounting issues, Work with Field Service Engineers and Aftersales staff, Prepare customer credits, return authorizations, and warranty replacement documents
Seniority
Entry-level to Junior (6 months experience required)