Receptionist
Core
First point of contact creating a positive environment for guests and colleagues at an hotel.
Role type
Front-line hotel receptionist
Builds
Guest check-in/check-out processes and hotel service information
Domain
Hospitality / Hotel operations
Deliverable
client delivery
Required skills
Guest check-in/check-out, general hotel information provision, basic request handling, security protocol adherence, service standard application
Preferred skills
Italian (fluent), English (fluent), additional languages, verbal and written communication, customer service orientation, attention to detail, organizational skills, teamwork, flexible shift work
Responsibilities
Check in / Check out, Provide general hotel and service information, Handle basic requests and escalate complex issues, Ensure security protocol compliance, Apply service standards