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Core
Frontline customer service and reception support for a luxury department store, handling in-store consultations, card management, and claims.
Role type
Customer Service Associate (Retail)
Builds
In-store customer service experiences and retail operations
Domain
Luxury Retail / Fashion
Deliverable
product features
Required skills
Customer consultation, claims management, tax-free processing, gift card sales, PC usage, new IT system adoption
Preferred skills
Retail vocational training, prior service-oriented experience
Responsibilities
Greeting and managing the reception desk, handling phone and email customer inquiries, assisting customers with store services, processing Breuninger Card applications, managing returns and claims, handling tax-free transactions, selling gift cards
Seniority
Entry-level / Junior
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