Director, UX Research
Core
Lead the Security and Risk Workflows research team to translate user research into product strategies for ServiceNow's AI platform.
Role type
Director, UX Research (Strategic Leadership & Team Building)
Builds
Security and risk workflow products for enterprise clients
Domain
Enterprise SaaS / AI / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic leadership, stakeholder management, research roadmap ownership, team building, AI tool proficiency, global team management, inclusive culture building
Preferred skills
Advanced degree in HCI/Cognitive Psychology/Data Science, 12+ years in UX/product research, 6+ years leading technical teams, experience with distributed global teams, background in large enterprise software/SaaS
Technologies
Claude Skills, Claude Code, MCP, agentic workflows, non-deterministic research methods
Responsibilities
Own the research roadmap and prioritize high-impact initiatives; Build relationships with PM, Design, and Engineering to drive evidence-based decisions; Establish research quality standards and methodologies; Develop local customer engagement strategy in India; Leverage advanced AI capabilities to improve team efficiency; Hire and mentor world-class researchers; Represent the India research organization globally; Maintain external perspective on industry trends and AI technologies
Seniority
Director, Strategic Leadership
