Customer (Supplier) Support Associate - 6 month term
Core
Support the Supplier Support team in obtaining compliance declarations and information from non-responsive suppliers in client supply chains.
Role type
Supplier Support Associate
Builds
Compliance data and supplier responses for client supply chains
Domain
Supply chain compliance and regulatory intelligence
Deliverable
client delivery
Required skills
multi-channel communication, supplier engagement, compliance data validation, supplier education, peer mentoring, regulatory research
Preferred skills
additional languages, MS Office/Google Apps proficiency
Responsibilities
Communicate with suppliers via email, chat, and conference calls to gather compliance information; troubleshoot supplier compliance requests; validate quality assurance for compliance data; engage unresponsive suppliers through education and webinars; act as a peer mentor to other agents; stay updated on new regulations and product changes.
Seniority
Entry-level to Junior, 1-2 years experience
