Outlet Manager
Core
Manage overall operations of an all-day dining outlet in a luxury hotel, ensuring high standards of service, food quality, and staff professionalism.
Role type
Outlet Manager (All Day Dining)
Builds
Daily dining service experiences for hotel guests
Domain
Luxury Hospitality / Food & Beverage
Deliverable
product features
Required skills
outlet operations management, staff supervision and motivation, training program development, service recovery, inventory and stock control, accounting procedures, scheduling, performance management, hygiene and cleanliness standards enforcement, guest database management
Preferred skills
leadership, HR management, business acumen, organizational skills
Technologies
none stated
Responsibilities
Motivate, discipline, direct and supervise all outlet employees; Develop and maintain training programs; Manage day-to-day operations; Handle complaints and service recovery; Ensure adherence to F&B policies and procedures; Inspect food & beverage quality; Follow accounting procedures; Conduct staff meetings and performance checks; Schedule employees within budgeted labor costs; Control stock of equipment; Monitor staff appearance and professionalism
Seniority
Mid-level, hands-on IC