Lead - SME (Email Abuse)
Core
Technical and operational expert supporting email operations, spam/abuse mitigation, and Trust & Safety workflows by handling complex escalated cases and providing guidance to analysts.
Role type
Senior IC email security operations specialist (SME)
Builds
Operational excellence in 24x7 email abuse mitigation and Trust & Safety workflows
Domain
Cybersecurity / Email Security / Trust & Safety
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Email operations, SMTP/SPF/DKIM/DMARC, Splunk, incident investigation, root cause analysis, trend analysis, process improvement, SOP development, cross-functional collaboration, new-hire training
Preferred skills
Email security, cybersecurity, Trust & Safety, SIEM tools, threat intelligence, automation/scripting, large-scale email platforms
Technologies
Splunk, SMTP, SPF, DKIM, DMARC, DNS
Responsibilities
Provide real-time guidance on complex email abuse cases, monitor emerging abuse trends, conduct incident investigations and RCA, coach analysts on decision accuracy, support operational performance insights, develop SOPs and knowledge articles, partner with cross-functional teams to resolve issues, support new-hire training and upskilling
Seniority
Senior, hands-on IC