Lead -Quality Assurance (Email Abuse)
Core
Conduct quality audits, root cause analysis, and calibration for email abuse cases to ensure decision accuracy and policy adherence.
Role type
Quality Analyst (Email Abuse)
Builds
Quality assurance processes and feedback loops for Trust & Safety operations
Domain
Cybersecurity / Trust & Safety / Email Security
Deliverable
dashboards & analysis
Required skills
audit planning, root cause analysis, policy interpretation, data analysis, reporting, stakeholder management, quality metrics, sampling methodology, risk assessment
Preferred skills
MS Excel, PowerPoint, Gage R&R, coaching
Technologies
MS Excel, PowerPoint
Responsibilities
Conduct daily/weekly/monthly quality audits of email abuse cases, perform root cause analysis for quality defects, participate in calibration sessions to ensure policy consistency, identify and escalate critical violations, prepare QA reports on quality scores and error trends, recommend corrective actions and training improvements.
Seniority
Mid-level, hands-on IC
