Associate Manager - Account Management
Core
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows in a 24x7 environment.
Role type
Associate Manager, Trust & Safety / Email Operations
Builds
Operational excellence in email security and abuse mitigation
Domain
Cybersecurity / Email Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Team leadership, rostering and shift planning, incident review, root cause analysis, process optimization, stakeholder management, analytical skills, decision-making
Preferred skills
None stated
Technologies
Splunk, SMTP, SPF, DKIM, DMARC
Responsibilities
Oversee daily operations to meet SLA, productivity, and quality targets; Supervise, coach, and develop a team of agents; Monitor trends in spam, phishing, spoofing, and abuse; Conduct incident reviews and implement corrective actions; Leverage Splunk to build dashboards and track KPIs; Ensure adherence to email authentication standards.
Seniority
Mid-level Manager, hands-on IC
