Staff Software Engineer - Infrastructure
Core
Design, build, and own backend services for distributed data streaming, processing, and storage for the ServiceNow telemetry platform, including Kubernetes operations and AI agent integrations.
Role type
Staff Software Engineer (IC4), Infrastructure & Full Stack
Builds
High-volume telemetry data pipelines, Kubernetes-managed services, and AI-integrated product surfaces
Domain
SaaS Platform Infrastructure, Data Engineering, Cloud Native
Deliverable
production ML models | product features | infrastructure
Required skills
Backend development (Java/Python/Go), Distributed systems design, Kubernetes (Helm/CI/CD), Kafka/streaming pipelines, ClickHouse/OLAP data modeling, Incident response management, Front-end (React/TypeScript), AI coding assistant usage, LLM API integration
Preferred skills
ClickHouse/OLAP tuning, Observability tooling (OpenTelemetry), Stream processing (Flink/Spark), Client-side SDK development, RAG pipelines, Agent frameworks, Model Context Protocol
Technologies
Kubernetes, Kafka, ClickHouse, Helm, Java, Python, Go, React, TypeScript, JavaScript, OpenTelemetry, Flink, Spark, GitHub Copilot, Cursor
Responsibilities
Design and own backend services for high-volume event data streaming; Build and maintain Kafka-based pipelines feeding ClickHouse; Deploy and operate services in production Kubernetes environments; Debug and resolve production incidents independently; Lead design of complex multi-service features across team boundaries; Mentor engineers and raise code quality standards; Integrate LLM APIs and design safeguards for non-deterministic AI components
Seniority
Staff, high-impact IC with strategic ownership