Transcon Agent (Night Shift)
Core
Maintains shipment process flow, ensures accurate data entry and client billing, and tracks shipments for international logistics customers.
Role type
Senior IC logistics operations agent (billing & compliance)
Builds
Operational data integrity, accurate client billing, and compliant shipment tracking
Domain
International logistics and supply chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
10-key by touch, mainframe systems proficiency, export compliance knowledge, dispute resolution, financial record management, SOP adherence
Preferred skills
Cross-training capability, technology adoption, customer relationship development, process improvement identification
Technologies
Mainframe systems, operational data systems
Responsibilities
Ensure smooth and timely shipment process flow, ensure accurate and timely data entry, track and trace shipments, provide proactive communication to customers, ensure accurate and timely client billing including dispute resolution, ensure compliance to company policies and external regulations, complete cross training to support team coverage
Seniority
Individual Contributor, operational level