Principal AI Platform Engineer
Core
Lead architect for Forward Deployed Engineers (FDEs) designing, building, and operating autonomous intelligence systems, agent runtimes, and AI-native applications for CRM & Industry Engineering.
Role type
Principal AI Platform Engineer (Lead Architect)
Builds
Autonomous agent systems, reasoning pipelines, orchestration platforms, and AI-native applications for Case Management and Conversational channels.
Domain
Enterprise Software / AI / Agentic Systems
Deliverable
production ML models | product features | infrastructure
Required skills
System design, data structures and algorithms, AI/ML fundamentals (LLMs, embeddings, probabilistic output), agentic coding tools and agent patterns, autonomous systems design (planning loops, multi-agent collaboration), context engineering
Preferred skills
Advanced degrees, relevant certifications
Technologies
ServiceNow AI Platform, agentic coding tools
Responsibilities
Establish FDE best practices and reference architecture for 30+ engineers, translate customer use cases into Agentic AI solutions, orchestrate AI agents to build and refactor software, engineer context for reliable agent output, verify and review output against intent, make architectural decisions under uncertainty, own quality, security, and reliability in production
Seniority
Principal, hands-on IC with mentorship
