R2R L2 Support Expert - Oracle ERP
Core
Provide Level 2 techno-functional support for Oracle Fusion Cloud Record-to-Report (R2R) modules, including General Ledger, Fixed Assets, and Oracle Tax, ensuring operational excellence and service improvement.
Role type
Senior L2 Techno-Functional Support Expert (Oracle ERP)
Builds
Operational stability and efficiency for global Oracle ERP ecosystems
Domain
Enterprise Resource Planning (ERP) / Financial Cloud
Deliverable
client delivery
Required skills
Oracle Fusion Cloud R2R support, General Ledger (GL), Fixed Assets (FA), Oracle Tax, integrations, interfaces, reporting solutions, ServiceNow, ITIL Incident/Problem/Change Management, root-cause analysis, global support models
Preferred skills
Oracle Financials Cloud certifications, ITIL v3/v4 certification, French language proficiency
Technologies
Oracle Fusion Cloud, ServiceNow
Responsibilities
Analyze incidents from an end-to-end business process perspective, perform advanced root-cause analysis, support release validation and regression testing, develop and maintain troubleshooting guides and SOPs, collaborate with L2/L3 teams to improve service performance
Seniority
Senior, hands-on IC
