Senior Software Engineer, Backend - Agent Experience
Core
Design and build high-availability, scalable backend services and internal platforms used by Grab's support agents to resolve critical issues for passengers, drivers, and merchants.
Role type
Senior Backend Engineer (Go)
Builds
Internal tooling platforms for support agents
Domain
Ride-hailing, food delivery, and financial services in Southeast Asia
Deliverable
production ML models | product features | infrastructure
Required skills
Go, distributed systems, system performance tuning, root cause analysis, code review, on-call incident management, technical mentorship
Preferred skills
Large-scale web services architecture, systems internals, networking
Technologies
Go
Responsibilities
Design and write Go code to improve service availability and scalability; create new architectures for scale; perform capacity planning and performance analysis; debug and fix large-scale systems; proactively resolve production incidents; provide technical guidance and mentorship to peers.
Seniority
Senior, hands-on IC