Support Analyst IT – Quality
Core
Provide Tier 1/2/3 application support, solution design, and development for Veeva platform quality applications (QualityOne, RegulatoryOne, QMS) including custom SDK development, workflow configuration, and defect resolution.
Role type
Senior IC Veeva Quality Application Engineer
Builds
Custom Veeva platform solutions, workflows, integrations, and support for quality management systems
Domain
Life Sciences / Quality Management Systems (QMS) / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Veeva SDK development, Veeva Vault configuration, Java/Apex programming, REST API integration, regulatory compliance knowledge, Agile/Scrum methodologies
Preferred skills
Experience with QualityOne, RegulatoryOne, QualityDocs, QMS modules, complex system troubleshooting, stakeholder management
Technologies
Veeva SDK, Java, Apex, REST APIs, Web Services, JIRA, ServiceNow
Responsibilities
Architect and implement scalable solutions within Veeva platform, develop custom functionalities using Veeva SDK, provide Tier 1/2/3 application support for incidents and defects, configure workflows and security settings, collaborate with business partners to deliver end-to-end solutions, create and maintain technical documentation, provide training to junior team members
Seniority
Senior, hands-on IC
