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Senior Specialist, AM Ops Automation and Efficiency

Kuala Lumpur, my💼 Full-time🗓 2026-08-27 → 2026-09-26

Core

Bridge the gap between Central Product & Engineering and local commercial teams to lead the rollout, change management, and adoption of vendor-facing AI tools across foodpanda, foodora, and Yemeksepeti.

Role type

Senior Product Operations Manager (AI Vendor Solutions)

Builds

Vendor-facing AI solutions and features for local commercial teams

Domain

Food delivery / E-commerce / AI Product Operations

Deliverable

product features

Required skills

Product Operations, Change Management, Stakeholder Management, Go-to-Market Strategy, Operational Analysis, Cross-functional Leadership

Preferred skills

Vendor/B2B product experience, SQL, Tableau, Regional/Matrixed org experience

Technologies

AI/ML platforms, SQL, Tableau

Responsibilities

Capture operational pain points and feature requirements from local teams; Synthesize feedback into actionable briefs for Central Product; Lead end-to-end GTM strategy and implementation for AI solutions; Create training documentation and best-practice guides; Monitor performance metrics and adoption rates; Identify adoption bottlenecks and implement corrective action plans.

Seniority

Senior, hands-on IC

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