Lead Guest Services Team Member
Core
Lead a shift of cashiers to process merchandise and fuel transactions while ensuring quality service and resolving guest issues.
Role type
Lead Guest Services Team Member
Builds
Cashier transactions, guest service experience, and travel center operations
Domain
Retail and fueling at travel centers
Deliverable
product features
Required skills
Cash handling, shift leadership, conflict resolution, compliance adherence, customer service, inventory management
Preferred skills
Suggested selling techniques, team scheduling
Technologies
Point-of-sale systems, cash registers
Responsibilities
Lead shift cashiers, process cash/credit/debit transactions, complete end-of-shift reports, handle guest complaints, determine break schedules, maintain work area cleanliness, assist with deli and restroom maintenance
Seniority
Individual Contributor, Lead
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