Department Supervisor
Core
Support Sales and Profit goals by executing plans to deliver the Best Customer Experience in the department and overall store.
Role type
Department Supervisor (Retail Operations)
Builds
Customer experience, visual merchandising, and store operations for H&M customers
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, operational routines, fashion trend awareness, data analysis, store management
Preferred skills
None stated
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Support total OMNI customer experience and visual/commercial curation; Represent the H&M brand positively during customer interactions; Identify commercial opportunities and work with the Department Manager; Ensure customer service and active product promotion across the store; Follow up on Customer Loyalty App and sustainability initiatives; Ensure correct routines in fitting rooms and checkout; Handle admin routines for people and operations; Keep up-to-date with fashion trends and ensure team product knowledge; Retain and share knowledge with the store team; Collaborate with the Visual Merchandiser team; Secure a clean sales floor and back of house; Ensure high fashion quality and product presentation; Secure good stock levels and provide input on allocation; Manage the full garment cycle from delivery to presentation; Upkeep in-store OMNI Services and tech tools; Maintain price signs according to guidelines; Update and upkeep BOH Areas; Responsible for opening and closing of the store daily.
Seniority
Individual Contributor, emerging leader