Staff Data Engineer
Core
Designs, builds, and operates the data foundation and evaluation infrastructure for ServiceNow CRM Agentic AI, focusing on production-grade data pipelines and measurement layers for AI agent performance.
Role type
Staff Data Engineer (Agentic AI Evaluation & Infrastructure)
Builds
Data architecture, pipelines, transformation tools, and automated evaluation infrastructure for AI agents.
Domain
CRM, AI/ML, Agentic Workflows
Deliverable
production ML models | infrastructure
Required skills
Data engineering, architecture design, evaluation infrastructure, ground truth definition, labeling standards, Python, SQL, distributed processing, workflow orchestration, infrastructure-as-code, mentorship, standard setting
Preferred skills
CRM and Order domain familiarity, internal evaluation program experience
Technologies
Python, SQL, cloud data platforms, CI/CD tools
Responsibilities
Design and oversee deployment of data architecture and pipelines; Develop tools to cleanse and transform data; Define agentic evaluation metrics and ground truth; Build automated evaluation pipelines using LLMs and execution logs; Establish design standards and quality assurance processes; Lead cross-functional collaboration and mentor junior engineers.
Seniority
Staff, hands-on IC with domain ownership and mentorship
