Assistent Front Office Manager
Core
Assist the Front Office Manager in overseeing daily operations, guest services, and team leadership at a large hotel.
Role type
Assistant Front Office Manager
Builds
Guest experiences, operational efficiency, and team performance in a large hotel environment.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations, team leadership, guest relations, PMS (Opera Cloud), revenue management support, MICE operations, Swiss labor law compliance
Preferred skills
Accor group experience, MICE operations, Revenue Management, Sales support
Technologies
Opera Cloud
Responsibilities
Monitor daily front office operations including check-ins, check-outs, and reservations; supervise and train front office staff; handle guest complaints and feedback; oversee PMS usage for reservations and reporting; coordinate with housekeeping and engineering; support MICE operations and group bookings; assist in financial reporting and budget processes.
Seniority
Mid-level, supervisory IC