Sr. Product Manager, Customer Asset Mgmt
Core
Define service capabilities and software solutions to support customer monitoring, repair, and maintenance of medical device portfolios.
Role type
Senior Product Manager (Service Operations)
Builds
Service capabilities, diagnostic/repair tools, and business systems for field service operations.
Domain
Healthcare / Medical Devices / Field Service
Deliverable
product features
Required skills
Product management, software product launches, continuous improvement (Lean/Six Sigma), strategic initiative leadership, cross-functional team leadership, data-driven decision making, business case development, market research, voice of customer analysis, project management.
Preferred skills
MBA, medical device service operations knowledge, healthcare systems knowledge.
Technologies
MS Office suite
Responsibilities
Partner with Field Service and commercial leadership to align asset management solutions with operational goals; translate customer insights into product roadmaps; create user requirements for software development; develop business cases to secure funding for service solutions; define success metrics and monitor product performance; collaborate on improvements to service procedure workflows and diagnostic tools.
Seniority
Senior, hands-on IC
