Import Agent
Core
Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Import Department.
Role type
Import Agent
Builds
Overseas communications and timely responses to internal and external requests
Domain
International logistics and ocean freight
Deliverable
client delivery
Required skills
Ocean import operations knowledge, vendor relations, accurate billing, process flow understanding, overseas communication, problem escalation
Preferred skills
Bachelor's degree, 6 months experience in Ocean Import, effective interpersonal skills, computer skills (Excel, Word, PowerPoint), attention to detail, fluent English
Responsibilities
Ensure timely and accurate movement of freight and information, provide exceptional customer service, adhere to procedure and productivity standards, handle accurate and timely billing, understand department process flow to improve efficiency, manage overseas communications, escalate problems to management
Seniority
Entry-level to Junior