Brokerage Agent, Imports & Exports / Ejecutivo de Cuenta, Importacion y Exportacion
Core
Execute flawless operational performance for import/export brokerage, ensuring accurate documentation, timely processing, and precise billing for clients.
Role type
Senior IC brokerage agent (imports & exports)
Builds
Operational workflows for global supply chain logistics
Domain
Logistics / Customs Brokerage / International Trade
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customs brokerage expertise, import/export regulations knowledge, accurate documentation processing, precise billing management, client relationship management, proactive problem escalation, Microsoft Office proficiency, bilingual communication (English/Spanish)
Preferred skills
Degree in Mexican Customs or International Trade, prior experience in Mexican customs brokerage
Technologies
Expeditors systems, Microsoft Office
Responsibilities
Process entries with correct codes and tracking types, ensure timely and accurate customer billing, maintain updated client legal documents, monitor credit policies to prevent financial losses, respond to emails professionally within SLAs, escalate operational details to leads when necessary, complete annual training hours
Seniority
Mid-level, hands-on IC