Grab Rental Productivity & Compliance Associate
Core
Manage and coach ~5,500 active driver-partners (standard and electric vehicles) in Jabodetabek to optimize productivity, ensure regulatory compliance, and reduce passenger complaints.
Role type
Senior IC driver engagement and community management specialist
Builds
Driver productivity, fleet retention, and compliance adherence for Grab Rentals
Domain
Ride-hailing / Mobility / Southeast Asia
Deliverable
product features
Required skills
Driver engagement, community management, field operations, performance analysis, behavioral coaching, retention campaign execution, PDCA implementation
Preferred skills
Knowledge of local hotspot strategies, driver routines, shift efficiency optimization
Technologies
WhatsApp, telecalls, app communications
Responsibilities
Design and deliver training programs for driver productivity; conduct offline exit interviews and performance counseling; execute retention campaigns via telecalls and WhatsApp; host community meetups to share best practices; prepare weekly productivity reports and performance reviews; collaborate with Trust and Safety teams on compliance.
Seniority
Mid-level, hands-on IC