Order Taker – (Saudi National only)
Core
Receive, process, and coordinate guest food and beverage orders for FAENA's luxury resort, ensuring seamless communication between guests and kitchen/service teams.
Role type
Order Taker (Food & Beverage)
Builds
In-room dining and guest food/beverage orders
Domain
Luxury Hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Order entry accuracy, menu knowledge, guest communication, upselling, complaint handling, POS system familiarity
Preferred skills
Hospitality training, prior call center/F&B experience, additional languages
Technologies
POS systems, hotel ordering systems
Responsibilities
Receive and record guest orders via phone or in-room systems, confirm order details and special requests, communicate orders to kitchen teams, monitor order status and delivery, handle guest inquiries and complaints, maintain accurate transaction records, support upselling of menu items.
Seniority
Entry-level to Junior