Waiter/Waitress
Core
Front-of-house service staff responsible for guest seating, order taking, payment processing, and table maintenance in hotel F&B outlets.
Role type
Front-of-house service staff
Builds
Guest dining experiences and operational efficiency for hotel F&B outlets
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Guest interaction, order management, payment handling, table setting, menu knowledge, complaint resolution, hygiene standards, equipment maintenance reporting
Preferred skills
Upselling, flexibility, teamwork, product knowledge
Technologies
Micros system
Responsibilities
Greet guests and manage seating, take orders and process payments, maintain clean dining areas, handle guest complaints, report equipment issues, adhere to safety and hygiene policies
Seniority
Entry-level, hands-on IC
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