Warranty Technician
Core
Investigate and resolve customer product quality concerns, perform product testing, and document root causes of failures in a manufacturing environment.
Role type
Warranty Technician (Quality)
Builds
Quality reports, corrective actions, and process updates for industrial hydraulic components
Domain
Manufacturing / Industrial Hydraulics
Deliverable
client delivery | dashboards & analysis
Required skills
mechanical aptitude, basic hydraulic schematic reading, product testing, root cause analysis (5 Whys, cause-and-effect), documentation, English communication, physical lifting (50 lbs)
Preferred skills
hydraulic systems knowledge, statistical analysis software (Minitab), Six Sigma Green Belt, NFPA certification, Q-Pulse software experience
Technologies
Q-Pulse, Minitab
Responsibilities
Investigate and resolve customer product quality concerns, prepare and document 8D reports, process Return Material Authorizations (RMAs), receive and inspect returned products, perform product testing to recreate failures, assist with Engineering Change Requests (ECRs), update production processes and work instructions, track corrective-action activities
Seniority
Entry-level, hands-on IC