Associate, Business Manager
Core
Manage 24-hour operational dark store warehouse processes including inbound, stock handling, storage, and order dispatching to meet SLAs and KPIs.
Role type
Associate Business Manager (Warehouse Operations)
Builds
Operational efficiency and timely order dispatch for food delivery dark stores
Domain
Logistics / Supply Chain / Food Delivery
Deliverable
product features
Required skills
warehouse operations management, stock control, workforce scheduling, safety compliance, stakeholder management, performance metrics analysis, WMS proficiency, demand forecasting, process improvement
Preferred skills
Six Sigma, JIT principles, local legislation knowledge
Technologies
Warehouse Management Systems (WMS), demand forecasting tools
Responsibilities
Coordinate end-to-end warehouse processes from inbound to dispatch, steer operations to agreed SLAs and KPIs, manage workplace safety and health procedures, allocate resources for optimal efficiency, liaise with commercial department on inventory and returns, ensure accurate stock takes and prevent delivery of expired goods, maintain facility maintenance coordination, ensure timely and accurate order dispatch, manage relationships with external stakeholders.
Seniority
Individual Contributor, operational management