Support Client – Réseaux (H/F)
Core
Diagnose and resolve complex network incidents affecting Vusion's retail solutions deployed in client stores, including connectivity, TCP/IP, LAN/WAN, VPN, and Wi-Fi issues.
Role type
Senior Network Support Engineer (Client-facing)
Builds
Retail digitalization solutions (IoT, AI-driven) for physical stores
Domain
Retail technology / Network Engineering
Deliverable
client delivery
Required skills
Network architecture and protocols (TCP/IP, VLAN, VPN, Wi-Fi), Cloud environments (Azure, AWS, GCP), Network analysis tools (Wireshark, Nmap), Log and metrics analysis (Azure Monitor, Azure Log Analytics), Root cause analysis (RCA), Incident management, Technical reporting
Preferred skills
AI/automation tool development, Cross-functional collaboration with Product/R&D, Knowledge base maintenance
Technologies
Wireshark, Nmap, Azure Monitor, Azure Log Analytics, TCP/IP, VLAN, VPN, Wi-Fi, IoT
Responsibilities
Analyze, diagnose, and resolve network incidents impacting client solutions; Use monitoring and analysis tools to detect and localize anomalies; Analyze cloud logs and metrics to optimize network performance; Contribute to AI/automation tools for diagnostic; Perform network performance tests and audits; Document investigations and write incident reports; Follow incidents to resolution; Maintain technical knowledge base; Train internal teams on diagnostic best practices
Seniority
Mid-level, hands-on IC