Guerlain Spa Concierge
Core
Greet and welcome guests to the spa, ensuring a personalized and seamless experience while promoting a calm environment.
Role type
Spa Concierge
Builds
Guest check-in/check-out, treatment reservations, and retail product sales
Domain
Luxury hospitality / Spa & Wellness
Deliverable
product features
Required skills
Guest relations, reservation management, payment processing, upselling, retail recommendations, telephone etiquette, shift flexibility
Preferred skills
Knowledge of spa treatments, holistic lifestyle interest, computer literacy
Responsibilities
Handle telephone reservations and scheduling, escort guests to treatment areas, maintain clean reception and retail displays, process payments and report discrepancies, ensure guest satisfaction upon departure, report accidents or injuries
Seniority
Entry-level to Mid-level, hands-on IC
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