Department Supervisor
Core
Support Sales and Profit goals by executing a plan to deliver the Best Customer Experience in the department and overall store.
Role type
Department Supervisor (Retail)
Builds
Customer experience, visual merchandising, and store operations
Domain
Retail / Fashion
Deliverable
product features
Required skills
Customer service, visual merchandising, team leadership, sales promotion, operational routines, fashion trend awareness, data analysis
Preferred skills
None stated
Technologies
Instore Care App, Click & Collect, Smart Store
Responsibilities
Support total OMNI customer experience and visual/commercial curation; Represent the brand positively during customer interactions; Identify commercial opportunities and work with the Department Manager; Ensure customer service and active product promotion; Follow up on Customer Loyalty App and sustainability initiatives; Ensure correct routines in fitting room and checkout; Handle admin routines for people and operations; Keep up-to-date with fashion trends and ensure team product knowledge; Retain and share knowledge with the store team; Collaborate with Visual Merchandiser team; Secure clean sales floor and back of house; Ensure high fashion quality and product presentation; Secure good stock levels and provide input on allocation; Manage full garment cycle and fitting room routines; Upkeep in-store OMNI Services and tech tools; Maintain price signs and price perception; Update BOH Areas for colleagues; Responsible for opening and closing of store daily.
Seniority
Emerging leader, hands-on IC