Field Service Engineer
Core
Field Service Engineer supporting the safe and effective operation of the da Vinci surgical system in clinical settings, contributing to patient safety and reducing staff workload.
Role type
Senior IC Field Service Engineer (Medical Robotics)
Builds
da Vinci surgical system installations, upgrades, and maintenance services for hospitals
Domain
Healthcare / Medical Robotics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting, system installation and upgrade, customer training, preventive maintenance, sterilization protocols, inventory management, expense management, team collaboration, new hire mentoring
Preferred skills
Bachelors in biomedical engineering or electrical engineering, 1-3 years field service experience in medical devices, spoken English for customer interaction, project management experience
Technologies
da Vinci Surgical System, Microsoft Office
Responsibilities
Perform product maintenance, repairs, and technical support based on service contracts; conduct system installations, upgrades, and preventive maintenance; provide on-site training to hospital staff on operation and sterilization; troubleshoot complex instrument and system issues; manage service calls and prioritize based on patient impact; mentor new engineers; handle billing for AEX and overtime; maintain spare parts inventory; collaborate with sales and support teams
Seniority
Senior, hands-on IC
