Product manager for CCT Data
Core
Own the Reporting & MIS workstream to ensure continuity, accuracy, and reliability of operational reporting during a large-scale Google/Five9 Cloud Migration.
Role type
Product Owner (Reporting & MIS)
Builds
Operational reporting dashboards, KPIs, and data validation processes for the future-state cloud ecosystem.
Domain
IT Services / Cloud Migration / Contact Center (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Product backlog management, data validation and reconciliation, source-to-target mapping, UAT leadership, reporting rationalization, SQL, data querying, Power BI/Tableau/Looker, Excel, PowerPoint
Preferred skills
Google Cloud, Five9, CCaaS/contact center technologies, data governance, data quality, KPI standardization, automation of manual reporting, SAFe/Agile frameworks
Technologies
Google Cloud, Five9, Power BI, Tableau, Looker, SQL
Responsibilities
Own the Reporting & MIS product backlog and roadmap; Assess and redesign MIS reports, dashboards, and KPIs; Define source-to-target mappings, business rules, and reconciliation criteria; Drive data validation and reconciliation between legacy and future-state systems; Lead Reporting & MIS UAT and production sign-off; Drive reporting rationalization and automation; Maintain reporting inventories and migration trackers.
Seniority
Mid-Senior, hands-on IC