Support Manager II, Finance Systems
Core
Lead application support for Grab's finance systems landscape, managing a team of 15+ consultants across multiple countries to ensure operational stability and service delivery for finance operations.
Role type
Senior IC Support Manager (Finance ERP)
Builds
Production stability for Oracle Fusion Cloud Financials and related finance platforms
Domain
Finance / ERP / Cloud
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, stakeholder management, Oracle Fusion Cloud Financials expertise, Oracle Fusion integrations knowledge, ITSM/ITIL processes, month-end/year-end close support, vendor management, incident resolution, automation/AI for support
Preferred skills
Oracle EPM Cloud experience, Oracle Cloud implementation/upgrade leadership, integration with treasury/expenses/CRM/banking/tax platforms, self-service design
Technologies
Oracle Fusion Cloud Financials, Oracle Integration Cloud, REST, SOAP, FBDI, ADFDI, FreshService, Jira
Responsibilities
Manage team of internal and external support consultants, lead critical incident resolution, govern quarterly updates, oversee integration health, support month-end/year-end activities, manage vendor performance
Seniority
Senior, hands-on IC
